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  Now that we have Adler's ashes and are completely done with Titzer Family Funeral Home (Columbia Street in Evansville), I want to let everyone know that I HIGHLY DO NOT RECOMMEND THEM. Here are 3 examples from our experience to explain why:
  1. The very first thing the funeral home director asked me during our first meeting was if Adler was stillborn (this was for the death certificate). I said yes. He then proceeded to ask me if I was sure, because he THOUGHT one of the reports he was given said that he lived for two minutes after he was born. I told him no, that they couldn't find his heartbeat on Sunday, November 20th as well as Monday, November 21st when they checked again during another ultrasound. He then continued to ask me if I WAS SURE a few more times. Having to go to the funeral home to make arrangements for my child was already hard enough, but then to have him continually ask me if I was sure that my son was stillborn was gut wrenching.
  2. During our first meeting we started working on Adler’s obituary. We gave him the names of surviving siblings, grandparents and great-grandparents. He said we had a limited amount of space for a basic obituary, but that if we wanted to come up with a few lines of our own, we could go home and work on that (this was also very emotionally hard to do). During the second meeting, as soon as I sat down, he handed me a piece of paper with all the information that we had given him the previous meeting typed out, but with their website at the end. He told me that that was all we could fit on it. I then asked if I could make some changes so I could add at least one of the sentences we came up with to put in it. He answered by saying that they couldn’t even put their full name at the bottom of it, that they could only put their website and that I needed to just go through it to make sure that all of the names were spelled correctly. He then told me that the website was so people could leave their condolences. Two days later when his obituary was released, I clicked on the link and all it did was go to their home page.
  3. Also during the second meeting, I asked if the urn would be sealed because we intend on scattering his ashes throughout time. He answered my question but then looked at me and said, “You know, once they're gone, they're gone. You don’t get those back.” His attitude behind it was not only insulting but insensitive.
  I could go on with other examples of how this man was sarcastic, lazy, and all around rude during the four meetings I had with him as well as several phone conversations, but I think these three make it pretty clear. Funeral home directors should be compassionate, caring, sensitive people. It’s already a hard, emotional situation to have to make arrangements for your loved one that you lost, you expect to have an overall good experience with the funeral home to make it a little easier. That was not the case for us at Titzer Family Funeral Home.

  Added July 31, 2016 by Erin Konrath